NavLink provides first class Technical Support and Managed Services. We provide a range of services each of which goes to ensure you maintain a stable and trouble free Internet infrastructure environment so you can run your business hassle-free.

Considerable resources have been committed by NavLink to provide you with ultimate Technical Support and Managed services enabling us to meet the demands of a rapidly changing business service business.

• Technical Support: NavLink provides "first line" and "backline engineering" Technical Support services for various platforms based on standard (same vendor packages) or customized (tailored per the customer need) support packages.
• Managed Services: NavLink provides Proactive Remote Secure Multiplatform Management services for Operating Systems and Internet infrastructure applications thus ensuring an excellent level of availability, security, reliability and performance. The Managed Services are provided on 24x7 basis or during business days and hours (depending on customer requirement) through our Network Operations Center (NOC). From the NOC, NavLink operators and consultants remotely monitor and manage IT infrastructures deployed at customer sites or in other data centers. NavLink's Managed Services will then provide high quality system administration and preventive problem identification and resolution that will help avoid service degradation, thus providing availability with optimum security and improved end-user experience.

The benefits of NavLink's Support and Managed Services include:

• Resource focus - Handing off routine management functions permits your limited IT staff to focus on core business needs
• Access to expertise - Highly skilled specialists always highly trained and experienced in the latest Internet infrastructure technologies
• Greater reliability - Maximum reliability and performance in uptime and response time leading to improved end-user satisfaction
• Enhanced availability, reliability and performance - Support and Management of the critical components of your Internet infrastructure thus decreasing the possibility of costly system failures and poor performance by identifying potential problems before they become critical and before they are reported by end users. Your IT team and NavLink work hand in hand to resolve incidents in the shortest possible time and to plan for future architecture improvements.