NavLink provides first class Internet-related eConsulting services. NavLink's Senior Business Consultants help organizations translate the complex and rapidly evolving Internet world into a clear, pragmatic, phased strategy adapted to the present needs and flexible to accommodate future changes. NavLink offers different eConsulting services including: Internet strategy development and evolution, definition and launch of Internet and multimedia services, sales and marketing programs and training.

The benefits of NavLink's eConsulting include:

• Pragmatic, hands-on consulting
• Covers full life cycle of on-line services offering
• Offers second opinion, external view to Internet strategy
• Well proven methodology
• Individually tailored eConsulting services
• Network of subject matter experts - Highly skilled and experienced specialists in virtually all Internet fields.

NavLink provides first class System and Network Integration services. NavLink's Professional Services provides the technical expertise and the proven methodology to help companies plan, design and implement scalable, high performance, reliable and secure business solutions in three sequential steps: Design, implementation, and training knowledge transfer.

The benefits of NavLink's System and Network Integration include:

• Solution Provider and Long Term Partner
• Technology and Price Competitive : ahead of others, and cost conscious
• Professional and Profitable Project Delivery: Clear and well defined scope of work/Deliverables, proper project management, deliver per requirements, deliver on time and on budget
• Pro-Active Approach: enabler for other services
• Well proven methodology: planning/Requirements gathering, design/proof of concept, customer sign-off, staging environment set-up, production environment set-up, acceptance testing, customer sign-off, operation support/knowledge transfer, documentation.

NavLink provides first class Technical Support and Managed Services. We provide a range of services each of which goes to ensure you maintain a stable and trouble free Internet infrastructure environment so you can run your business hassle-free.

Considerable resources have been committed by NavLink to provide you with ultimate Technical Support and Managed services enabling us to meet the demands of a rapidly changing business service business.

• Technical Support: NavLink provides "first line" and "backline engineering" Technical Support services for various platforms based on standard (same vendor packages) or customized (tailored per the customer need) support packages.
• Managed Services: NavLink provides Proactive Remote Secure Multiplatform Management services for Operating Systems and Internet infrastructure applications thus ensuring an excellent level of availability, security, reliability and performance. The Managed Services are provided on 24x7 basis or during business days and hours (depending on customer requirement) through our Network Operations Center (NOC). From the NOC, NavLink operators and consultants remotely monitor and manage IT infrastructures deployed at customer sites or in other data centers. NavLink's Managed Services will then provide high quality system administration and preventive problem identification and resolution that will help avoid service degradation, thus providing availability with optimum security and improved end-user experience.

The benefits of NavLink's Support and Managed Services include:

• Resource focus - Handing off routine management functions permits your limited IT staff to focus on core business needs
• Access to expertise - Highly skilled specialists always highly trained and experienced in the latest Internet infrastructure technologies
• Greater reliability - Maximum reliability and performance in uptime and response time leading to improved end-user satisfaction
• Enhanced availability, reliability and performance - Support and Management of the critical components of your Internet infrastructure thus decreasing the possibility of costly system failures and poor performance by identifying potential problems before they become critical and before they are reported by end users. Your IT team and NavLink work hand in hand to resolve incidents in the shortest possible time and to plan for future architecture improvements.

NavLink provides first class Enterprise Hosting. NavLink's Enterprise Hosting services provides for an all-encompassing, high quality managed hosting solution that includes hardware and software, carrier grade Internet Data Center (IDC) infrastructure, managed and administration services and engineering expertise to design, deploy, administer and operate a successful e-Business solution.

The benefits of NavLink's Enterprise Hosting include:

• A comprehensive portfolio providing the right service
• Offering the flexibility for a dedicated solution
• Using professional Resources with Network, Security and System experts
• Design and integration support
• Response time
• High quality Data Center (zero default in last 18 months)
• Servers and software provisioning available
• Reliability guaranteed at 99.9 % with Service Level Agreement
• High speed backbone for Internet access and 24x7 Network Operation Center
• Last But Not Least: AT&T Point of Presence for Frame Relay and MPLS networks Last But Not Least: AT&T Point of Presence for Frame Relay and MPLS networks

NavLink provides AT&T Business Service. NavLink's extends AT&T network and services reach in South East Europe, middle East and Africa by acting as its regional vehicle and providing:

• Negotiation with Local Operators and ISPs
• Selection of ISPs
• Customer Premise Equipment, connectivity services and Internet access
• Installation and project management services
• Local support and maintenance
• AT&T provides the overall solution to the Customer, offering a single point of contact for contracts, Invoicing, network solution management and technical support.

NavLink extends AT&T network and services reach in southern Europe, Middle East and Africa by:

• Answering to one-off RFPs for global customers
• Provisioning of Customer Premises Equipment, dedicated leased line and Internet access and hosting services
• Installation and project management services
• Local support and maintenance
• AT&T provides the overall solution to the customer, offering a single point of contact for contracts, invoicing, network solution management and technical support
• Deploying AT&T Virtual POP with the incumbent operators or strategic partners in the region.

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