NavLink is a provider of managed services and cloud solutions. It is one of the earliest adopters of IP service technology and a leading name throughout Europe, the Middle East and Asia.
NavLink remains the trustworthy choice among its growing clientele and continues to shift its strategies and adapt its services to meet the needs of the digital world. With end-to-end managed services that maximize security and increase profitability, we allow businesses to adapt to significant changes and rise above and beyond their potential capabilities.
Our greatest value at NavLink is our very own customers. We operate with highly skilled individuals and encourage pro-activity to offer the highest quality products and services. Our management team continually maneuvers with our customer’s best interest in mind and upholds our pledge to total transparency, ethical business practices and ultimate customer satisfaction.
Message from the CEO
In the span of a few decades, technology has progressed so fast that companies needed to rethink the way they do business. What was viable 20 years ago in terms of ICT is no longer applicable today. Today, companies constantly look for business agility, a faster time-to-market and continuous ways to reduce costs, whilst keeping a steady level of service delivery and quality to their customers.
Detecting these changes in the early stages of the big technological shift, NavLink set up shop in 1996 to deliver managed services to companies. Not only did we pioneer in this industry, but we equally kept adapting our offering as the market grew savvier and more sophisticated. From managed hosting services to managed customer equipment premise and cloud services, NavLink proposes an array of services tailored to the specific needs of the companies we partner with.
Throughout the years, we have supported hundreds of companies across Europe, The Middle East and Asia. Our focus has always been to push the boundaries in the industry, and to work proactively with our customers to provide them with the right solutions for their environments. This has resulted in sustainable long-term relationships that define who we are today.
President & CEO
Taking part of AT&T’s telecom services for 10 years, Mr. Giugno holds a 20-year experience within the finance & strategy domain. Richard ran the EMEA finance shared services organization, while at AT&T, and held a number of positions on the organization’s European Boards. Prior to AT&T, he held a number of leading finance roles, including IT within the operating divisions of Invesys Plc, and a Global Audit role with BTR Plc.
Joining Navlink in early 1997 as the first employee and Business Development Manager, Bassel Dbaibo holds a 25-year experience in sales and business/corporate development. He played a key role in starting the NavLink business and turning it into the leading provider of managed and Cloud services. Mr. Dbaibo is currently in charge of NavLink’s global sales, pre-sales operations, marketing and strategy. Prior to joining the team, Bassel held several positions at Lancet Technology, a Boston medical software provider, including system development, head of technical support (servicing 350 hospitals in six countries) and business development. He was the leading member of a team that designed, what was back then, the world’s most advanced EMS/Base/Trauma Client/Server System and he was directly responsible for developing a fully automated modem-based communication system for the data management project. Afterwards, Bassel led the SAS Institute Inc. sales team for the US Northeast region, covering the banking, finance, retail and utility industries where he consistently showed outstanding performances. He developed some major references for SAS like State Street Bank, Marine Midland Bank, and Talbots.
As an active member of civil society, Bassel served on the Board of Directors of the New England Council of the American Youth Hostels.
Responsible of customer support, information technology, new products introductions and technical operations as CIO, Antoine El-Am joined NavLink in 1999 as the Director of System and Network Integration, at first, and was subsequently promoted to the Integration & Managed Services (I&MS) Business Unit Director and then to Vice President of Operations before earning his current title. Antoine excelled in growing NavLink’s services and required I&MS organization from system and network integration projects delivery to enterprise networking, customer support, and in-country managed services.
Holding 24 years of experience within the field, Mr. El-Am was the Technical Director at GlobalCom, the leading Data and Internet Service provider in Lebanon. He started his career at Nortel Networks in Canada, as Transmission & Access Networks Engineer, where he was later promoted to Product Line Manager and was responsible for evaluating Original Equipment Manufacturer suppliers and defining Nortel’s Synchronous Digital Hierarchy and Plesiochronous’ Digital Hierarchy wireless radio products and their integration with Nortel’s network management and fiber-optic transmission products.
Antoine earned his recognition, while in Nortel, by being selected for its Network Engineering Program where he was awarded with the prize for Best Project, in addition to the award for Technical Achievement.
Currently and closely working with Ooredoo and its operating companies on expanding their business in the Managed Services market, Mr. Soubra joined Navlink in 2000 as Business Development Manager at first and later served as Sales Manager.
During his 10-year tenure at NavLink, Bassem pioneered projects that were in line with the company’s strategy and direction, closed major contracts, and built relationships with major accounts such as Al Jazeera, Ooredoo, Qatar Ministry of Foreign Affairs, QualityNet Kuwait, Batelco Bahrain and Energy City Qatar. He also played a vital role in signing several AT&T AGN node deployments in the Gulf region, including Qatar and Kuwait.
Before joining the team, Bassem took on an IT Manager position at the Port of Beirut, followed by a Sales Manager title at PC Group and then at Mideast Data Systems in Lebanon.
Positively contributing to the growth of Navlink since his first arrival back in 2000, Mr.Naufal’s took on his primary position at the company as Business Development Manager for UAE & Oman. He has, up till today, 17 years of experience in Business Development sectors, from project management, quality assurance, computer system hardware, public key encryption to Intranet and Extranet implementation and datacenter design.
Mansour currently holds the title of VP of Product Development and Service Enablement, and is responsible for ensuring the continuous evolution of NavLink’s current portfolio of services and the development and implementation of new products and services.
Before joining the NavLink team, he adopted different responsibilities with reputed companies like Motorola, Microprocessor Division, Texas (USA) and local/regional internet service providers.
With over 12 years of experience, Mrs. Nehme joined NavLink as a Financial Controller in 2000. She currently holds the position of Senior Director of Accounting, and is responsible for implementing and maintaining a system of internal controls to ensure that the company’s assets are adequately safeguarded and that all financial reports are prepared in compliance with the general financial policies.
Prior to that, she held the position of Internal Auditor at ATG Holding in 1996, one of the largest groups in Lebanon. In 1998, she held the role of Financial Manager in GlobalCom, the leading data and internet service provider in Lebanon.
NavLink has partnered with award-winning companies to provide its clients with complete solutions tailored to their specific needs.
“Collaborating with NavLink is a positive experience right from the start! A highly professional, knowledgeable team meets you with adaptive and thoroughly studied products. The work goes according to NavLink’s well-established processes. However, solutions are tailor-made to fit our company’s specific needs and workflow. Finally, the excellent client servicing team is always ready to lend an ear and a helpful hand.”
“Being a highly qualified technical team, Navlink provides excellent consultancy services and expertise for our all of our technology needs. Being a Navlink client for over 10 years, it is rare for us to have such a long-term relationship with this level of professional consistency.”
“Throughout my relationship with the NavLink team, I have found them thorough, professional, and always available to assist and support our team in order to meet our specific requirements.”
Manager Quality Assurance Operations
“We are pleased to request your esteemed company to support our MRS at Al Hokair Group, as we have full trust in your service – which we tested during your time at STC. There are many reasons for our continued loyalty, including the professionalism of the technical and pre-sales teams, fast management response, as well as quick support.”
Eng. Tareq M. Khalaf
Al Hokair Group